Privacy Policy

• We collect account details you submit and usage/device data generated when you use the site.
• Analytics cookies run only with your consent.
• Typical providers: hosting/CDN (Cloudflare), analytics (Google Analytics 4), tag management (Google Tag Manager), error logging (Sentry).

Information you provide

• Account info (e.g., display name, email) and profile choices (avatars, preferences).
• Content you submit in games or chat (usernames, messages, room names).
• Support requests and your consent selections for cookies/marketing.

Information collected automatically

• Device & log data: IP address, coarse location (country/region), browser/OS, referral URL, pages/events, session IDs, crash logs.
• Cookies, local storage, and similar technologies.

Information from third parties

• Analytics/ad partners may provide aggregated insights (e.g., campaign attribution, interest categories).

• Operate core features: gameplay, matchmaking, chat, leaderboards, and anti-abuse.
• Improve performance, reliability, and security; debug and prevent fraud.
• Measure feature usage (GA4), capture errors (Sentry), and plan capacity.
• Comply with law and enforce our Terms.

Legal bases (UK/EEA): contract; legitimate interests (site safety/analytics); consent (non-essential cookies); legal obligation.

We use these categories of cookies:

• Strictly necessary (e.g., session, load-balancing, security).
• Analytics (e.g., GA4 event metrics) – only with consent.

You can manage choices via your browser controls.

We use Google Analytics 4 and Google Tag Manager to understand usage. We also use Cloudflare as CDN/anti-abuse and Sentry for error logging. We are migrating to a more ethical solution and plan to reduce our reliance on Google analytics over time.

• Google Privacy: policies.google.com/privacy
• GA opt-out add-on: tools.google.com/dlpage/gaoptout

We share personal data with vendors who process it on our instruction (hosting/CDN, analytics, error reporting, email). We may disclose data to comply with law, protect rights and users, or in a business transfer (e.g., merger, acquisition).

Some games allow users to input text or other content. Content is provided by users and does not represent Chiby.io's views. Users are solely responsible for what they submit. We may remove content that violates our Terms or the law and may take action on accounts that abuse the service.

UK/EEA users can request access, correction, deletion, restriction, portability, and object to certain processing. For consent-based processing (e.g., analytics cookies), you can withdraw consent via your browser controls.

To exercise rights, email chiby.customers[at]gmail.com. We may need to verify your identity.

We retain personal data only as long as needed for the purposes above (e.g., your active account), unless law requires longer. Aggregated/anonymised data may be kept longer.

We implement reasonable technical and organisational measures to protect personal data. No online service is 100% secure, but we work to prevent unauthorised access, misuse, and incidents.

This service is not directed to children under 13 (or the age required in your country). If you believe a child provided personal data, contact us so we can delete it.

Personal data may be processed outside the UK/EEA. Where required, we use safeguards such as Standard Contractual Clauses (with the UK Addendum) for transfers.

We will update this page if we make material changes. If changes are significant, we may provide a more prominent notice.

Email: chiby.customers[at]gmail.com.